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Evidence, lessons and perspectives on accessible hospital navigation.

Written by the people building Hospital WayfinderIQ, with named authors, review dates and evidence links near every claim.

Showing 6 of 6 articles.

Patient experience

Why hospital wayfinding is a patient-experience problem, not just a map problem

Getting lost on the way to an appointment isn't a mapping failure alone — it's a source of stress, delay and inequity that deserves the same rigour as any other patient-experience issue.

Amara Whitfield · 4 May 2026 · 6 min read

Estates & operations

How to prepare location data for indoor navigation

Indoor navigation lives or dies on data quality. A practical look at what “good” destination and estate data looks like before a mapping project starts.

Priya Nathan · 18 May 2026 · 8 min read

Accessible wayfinding

Designing step-free routes without making false accessibility promises

It is easy to label a route “accessible”. It is much harder to guarantee it is genuinely usable. Here is how we think about the gap between the two.

Daniel Osei · 1 Jun 2026 · 7 min read

Evaluation & ROI

Measuring direction-related failure demand in outpatient services

“Failure demand” — work created by not doing something right the first time — is a useful lens for understanding how much capacity is spent on avoidable direction enquiries.

Priya Nathan · 15 Jun 2026 · 9 min read

NHS interoperability

Connecting the NHS digital front door to the physical front door

The NHS App and NHS Notify are transforming how patients interact with the health system digitally. The physical arrival experience deserves the same level of attention.

Marcus Ilić · 29 Jun 2026 · 7 min read

Estates & operations

QR codes versus indoor positioning: choosing the minimum viable technology

Indoor positioning technology is powerful, but it is not always the right first step. A practical framework for choosing between QR-based and positioning-based navigation.

Marcus Ilić · 13 Jul 2026 · 8 min read

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